Robert Dyas Reviews

Really pleased with my purchases, I would have given 5 stars if they had been delivered in an appropriate sized box too big and too much packaging

Very quick informed delivery. One item damaged and Customer Services were brilliant. Very pleasant and efficient transaction and even a goodwill gift payment which I didn’t expect. Recommended

Always helpful staff, I love this shop, quality of goods, the price, and I always spend a lot as I pick up other things rather than the one item I am going for. ?

Delighted to find LimeLight once again. Its the only cleaner that removes limescale. Great product.

Very pleased with my first orders, service good and quick, will definitely use again.

The service was very smooth my parcel was boxed well and the delivery was on time too

service was good but the product not too impressed with.

We received a damaged bench , Im still waiting for a partial refund!! Communication is very hard with this company.

Just want to say what a pleasant experience we had today at the Winchester store. Very helpful and cheerful colleagues looked after us well, found the product we were looking for and explained the merits of another item we may buy in the near future.

Terrible customer service. Bought saucepan set, two frying pans bent out of shape on arrival. No phone line for customer service. Email or chat. Tried both. Was ignored for days. Eventually an email reply asking for pictures - which were in the same thread, as I'd sent them with my initial complaint. Promised to pick up - never came. Promised to look into replacement - have heard nothing since. I regarded this as a respectable company but would never buy from them again. Lamentable.

The delivery was timely but there was damage to two parts of the barbecue. As they did not impact on putting it together and I had unpacked it I decided not to return the unit. Additionally the number of screws provided was insufficient so I had to separately order some which I am awaiting. Hopefully I will have no further issues.

A quick and enjoyable experience shopping on the website. The product (a garden bench) was delivered quickly. However the product was disappointing. One of the long bolts was difficult to insert. And when pressure was applied to the Allen Key to tighten the bolt, it stripped the socket of the bolt (i.e. the socket - which was clearly soft metal - went from hexagonal to round in seconds). This meant that it wasn't possible to complete assembly of the bench. Thus far I have found Robert Dyas Customer Services to be helpful and anticipate being able to return the bench against a refund next week. Will bump the score up if that goes smoothly.